Returns and refunds
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Returns and refunds
If something isn’t quite what you hoped for, sending it back is simple.
How it works
1. Open a request. Fill in the form below within 14 days of delivery.
2. Get the label. We email it to you within one working day, together with the instructions.
3. Send it back. Put the product back in its original packaging and drop the parcel off at the collection point.
4. Refund. Within 14 days of us receiving it, to the same payment method.
If you prefer, you can use the withdrawal form (PDF) and email it to info@fiamacompany.com.
What we can accept
Products that are intact, in their original packaging and unused. Sealed cosmetics must have their seal intact: it is a hygiene rule, not a formality. A faulty product can always be returned, even if opened, and is covered by the two-year legal guarantee.
Who pays for the return
A return because you changed your mind costs €5.90, deducted from the refund. If the product is faulty, wrong or damaged, the return is free and the refund is in full.