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Privacy policy

Last updated: November 2026

We process your data in accordance with Regulation (EU) 2016/679 (GDPR). This page explains what data we collect, why, and what you can ask us at any time.

The data controller is TRUE FLAME MARKETING – FZCO, DSO-THUB-G-D-FLEX-G146, THUB, Dubai Silicon Oasis, Dubai (United Arab Emirates). For any question about your data, write to info@fiamacompany.com.

What data we collect

Data you give us: name, email, shipping and billing address, phone number if you leave it, and the content of the messages you send us.

Payment data: we do not see it or store it. It is handled directly by the payment provider.

Browsing data: pages viewed, device, where you came from, collected through cookies as explained in the Cookie policy.

Why we use it

To manage orders and deliveries, answer your requests, meet tax obligations, improve the website and — only with your consent — send you the newsletter.

How long we keep it

Order data for 10 years, as tax law requires. Newsletter data for as long as you stay subscribed. Browsing data for the period stated in the Cookie policy.

Who we share it with

Only with those we need in order to work: courier, payment provider, email platform, hosting and analytics services. These providers use the data only on our behalf.

Only if you accept statistics and marketing cookies, we also use Google Analytics (Google Ireland Limited), to understand in aggregate form how the website is used, and the Meta pixel (Meta Platforms Ireland Limited), to measure and show our ads on Facebook and Instagram. Meta may also use this data for its own purposes, as explained in its privacy policy. Google and Meta may transfer data to the United States, under the safeguards of the EU-US Data Privacy Framework. Details are in the Cookie policy.

Your rights

You can ask to access your data, correct it, delete it, restrict its use, receive it in a readable format or object to its processing. Write to info@fiamacompany.com: we reply within 30 days. You can also lodge a complaint with a data protection authority, such as the Italian Garante per la protezione dei dati personali.