Home / Terms and conditions

Terms and conditions

Last updated: November 2026

1. Who we are

This website and the Fiama shop are operated by TRUE FLAME MARKETING – FZCO, DSO-THUB-G-D-FLEX-G146, THUB, Dubai Silicon Oasis, Dubai (United Arab Emirates), registration number 70336A. For any request, write to info@fiamacompany.com. By buying on this website you accept the following terms.

2. Products and prices

Prices are in euros and include VAT. Images are as faithful as possible, but colours and shades may vary slightly from screen to screen. We reserve the right to correct obvious pricing errors before shipping, letting you know and leaving you free to cancel.

3. Order and contract

The contract is concluded when we send you the order confirmation by email. If a product is not available, we will tell you and refund the corresponding amount.

4. Payments

We accept credit and debit cards, PayPal and the methods shown at checkout. Payment is taken when you place the order.

5. Delivery

Delivery times and costs are shown on the Shipping and delivery page. Times are estimates: courier delays are beyond our control, but we will always help you sort them out.

6. Right of withdrawal

You have 14 days from delivery to change your mind, under the Italian Consumer Code. How it works is explained on the Returns page. Products sealed for hygiene reasons are excluded once opened.

7. Guarantee

All products are covered by the 24-month legal guarantee of conformity.

8. Intellectual property

The brand, texts, images and designs belong to Fiama and may not be used without written permission.

9. Applicable law

Italian law applies. For consumers, the courts of their place of residence or domicile remain competent.